Your Privacy, Protected

We only collect what we actually need to make the app work for you.

When you sign up - Your name, email, and phone number so we can create your account. - Basic fitness details (age, goals, activity level) so we can personalize your experience. - Your payment info when you make a purchase — but we never store your full card number. That's handled by our secure payment partners.

While you use the app - Your activity and workout logs so we can track your progress. - Your approximate location (city level) to show you nearby gyms and partners. - Precise GPS only if you turn it on — and you can turn it off anytime. - Basic device info (phone model, OS) to keep the app running smoothly.

From connected services - If you link a fitness wearable or Google/Facebook login, we only pull in what you explicitly allow.

Everything we collect has a clear purpose — making your experience better.

• Running the app: creating your account, processing payments, and delivering features you signed up for.
• Personalization: recommending workouts, tracking your streaks, and powering challenges and rewards that match your goals.
• Keeping you informed: sending receipts, booking confirmations, and important service updates. Promotional messages only if you opt in.
• Improving MovExtra: understanding which features people love (and which ones need work) so we can keep getting better.
• Keeping things safe: detecting fraud and preventing abuse so the platform stays trustworthy for everyone.

We do not sell your personal information. Ever.

We share your data only when necessary — and always with people who are bound to protect it.

Our service providers We work with trusted partners for hosting, payments, email delivery, and analytics. They only process your data on our behalf and under strict agreements.

Partner gyms and studios If you book a session or redeem a reward at a partner location, we share just enough info (your name and booking reference) to complete that transaction.

Your employer (corporate accounts only) If your company uses MovExtra for corporate wellness, we only share anonymized, group-level stats — never your individual data — unless you explicitly agree.

Event organizers For events like the Hero of the Punjab Marathon, we share registration details with co-organizers and medical teams strictly for running the event safely.

Legal requirements We may share data if required by law or to protect the safety of our users and platform.

That's it. No data brokers, no ad networks, no selling to third parties.

We don't hold onto your data longer than we need to.

• Your account: kept while you're active, plus up to 2 years after you delete it (for legal compliance).
• Payment records: kept for 7 years as required by financial regulations.
• Health and fitness data: deleted within 30 days of you closing your account — or sooner if you request it.
• Event registrations: kept for 3 years for safety and record-keeping.
• Marketing preferences: removed as soon as you unsubscribe.

Want your data deleted sooner? Just ask — we'll take care of it within 30 days.

We take security seriously and use industry-standard protections across the board.

• All data is encrypted in transit (TLS) and at rest.
• Only authorized team members can access your data, and only when they need to.
• Payments are handled by PCI-DSS compliant processors — we never touch your raw card details.
• We run regular security checks to stay ahead of vulnerabilities.

No system is 100% bulletproof, but we do everything in our power to protect your information. If a breach ever affects your data, we'll notify you promptly as required by law.

MovExtra is designed for adults and users aged 13 and above.

We don't knowingly collect data from children under 13. If you're a parent and think your child has created an account, email us at privacy@movextra.app and we'll remove it right away.

Users between 13 and 17 should have a parent or guardian review this policy with them.

We use cookies to keep the app working and to understand how people use it.

• Essential cookies: needed for login sessions and basic app functionality. You can't turn these off without breaking the app.
• Analytics cookies: help us see which features are popular and where we can improve. You can opt out via your browser settings or our cookie preferences.
• No advertising cookies: we don't run ad networks or retargeting on MovExtra.

You can manage cookie preferences in your browser settings at any time.

You're in control of your data. Here's what you can do at any time:

• See your data: request a copy of everything we hold about you.
• Fix it: correct any information that's wrong or out of date.
• Delete it: ask us to erase your account and personal data.
• Take it with you: export your data in a portable format.
• Opt out of marketing: unsubscribe from promotional emails anytime — one click, no questions asked.
• Withdraw consent: for any processing based on your consent, you can withdraw it at any time.

To exercise any of these rights, email us at privacy@movextra.app. We'll respond within 30 days.

Your health and fitness data is treated with extra care.

• We never sell it — not to insurers, employers, advertisers, or anyone else.
• It's encrypted and stored separately from your general account data.
• You can delete your health data at any time from your account settings.
• We only use it to power your personal experience inside MovExtra.

If we make significant changes to this policy, we'll let you know — by email or with a clear notice in the app — before the changes take effect.

Minor updates (like fixing typos or clarifying wording) may be made without notice, but the "Last updated" date at the top will always reflect the most recent version.

Continuing to use MovExtra after a policy update means you accept the revised terms.

Have a question about your privacy? We're happy to help.

• Email: privacy@movextra.app
• General inquiries: info@movextra.app
• Phone: +92 301 4307974
• Address: Lahore, Pakistan

We aim to respond to all privacy-related requests within 30 days.